This is the corner of our website where you’ll find all the practical info and fine print. The following sections should answer all of the usual frequently asked questions. However, if you still haven’t found what you’re looking for, please head over to our Contact Page and drop us a message!
We pride ourselves on providing heart-led customer care and quality products that are made, packaged, and dispatched with love. If you’d like to know more about how these aspects of Pantastics operate, you can use the buttons below to navigate information about our practises regarding quality, shipping, returns and refunds, and data privacy.
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Thank you for visiting and shopping at Pantastics! Here, you can read all the ins and outs of our shipping policy.
Shipping Policy within the EU and the UK
Shipment processing time
We process the orders when they come in, but ship them out together each week on Wednesday. Any order made before or on Tuesday will be shipped out on Wednesday. You will be notified when your package is on the way, and we will provide you with a tracking number.
We don’t ship out orders between December 22 and January 2.
Shipping rates and delivery estimates for the EU
Shipping charges for your order will be calculated and displayed at checkout.
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| Order Amount | Standard Shipping (1–7 business days) | *** (3–7 business days) |
|---|---|---|
| €0–€49.99 | €5.95 | €9.95 |
| €50.00+ | *Free | *Free |
*Free shipping on orders of €50 or more.
Overnight delivery is not available at this moment.
Shipping rates and delivery estimates for the UK
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Pantastics is not responsible for any customs, taxes, duties or extra charges applied to your order. All fees imposed during or after shipping are the customer’s responsibility.
Shipment to P.O. boxes or APO/FPO addresses
Pantastics ships to addresses within the EU, and to the UK.
We currently do not ship to the USA.
We hold the right to cancel an order in case shipment is not possible for us.
Please feel free to send us an email with questions, if you want to make sure we can ship your order to you.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email with your tracking number once your order has shipped. The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Pantastics is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the customer’s responsibility (including tariffs, taxes, and other costs).
Damages
Pantastics is not liable for any products damaged or lost during shipping. If you received your order damaged, please file a claim with the shipment carrier. Save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of Europe.
Incorrect Shipping Addresses and Refused Delivery
We make every attempt to validate the shipping address provided at checkout to ensure it’s recognized as a valid address. If we cannot validate the address, we will try to contact the customer to provide an updated address. If we cannot update the address, the order will be canceled and refunded.
Pantastics will not be held responsible if the customer provides the wrong shipping address and we cannot recover the package.
Missing or Stolen Shipments
If you didn’t receive your order, but the shipping carrier has reported that it was delivered, please let us know as soon as possible:
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- Call [phone number]
- Or alert us at [email address]
We will file a claim with the shipping carrier. We will replace or refund your order when the investigation is complete. Depending on the situation this can take several days, to a few weeks.
Coming soon!
Coming soon!
If you still have burning questions after reading the contents on this page, you can always send us an email through our contact page. The Pantastics team is here to help!